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1. What is the lead time of ordered products ?
Most of our products are shipped within 1-2 days of receipt of the customer order. In some cases, lead-time would be 2-3 weeks.
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2. Is there any price benefit if I buy the tools from my USA client ?
Please list all advantages & disadvantages in such a scenario.
There is NO price benefit, when the development tools are purchased outside India. In fact, there are a lot services that customers loose when the tools are purchased outside India.
a. Cost of all tools is SAME worldwide
b. Additionally, Embed Tech provides valuable discounts for all products. Therefore, the product price is actually cheaper when bought in India
c. Further, technical support will be provided FREE throughout the warranty period
d. Repair/ Replacement of defective products will be FREE during the warranty period
e. Embed Tech maintains very minimal lead-time for all products
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3. Does Embed Tech provide support for the ordered products ?
YES, technical support services such as installation & commissioning, training, trouble shooting, repair/replacement of defective products etc… are provided for all ordered products. |
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4. Are technical support services charged extra other than the product cost ?
NO, technical support services are FREE during warranty period. |
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5. What is the criteria for availing discounts ?
Discounts are provided for single quantity orders also. The percentage of discounts increase as the quantity requirement increase. Please contact us for discounts on volume purchases. |
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6. What is the procedure to be followed for warranty repairs ?
We will only want details such as name of the product, part number & serial number to process warranty repairs. While repair charges are FREE, all logistic charges are borne by Embed Tech. Thus, customer need NOT pay anything. |
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7. What is the procedure to be followed for non-warranty repairs ?
Upon providing details such as name, part number & serial number of the product, Embed Tech shall inform the appropriate nominal repair charges to the customer.
The customer will need to pay the repair charges & associated logistic charges payable at actuals.
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8. Does Embed Tech maintain stock of the development tools ?
YES, please contact us on your requirement.
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9. How are the tools licensed ?
Software tools are licensed based on hard disk serial number.
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10. How can I shift my software license from one PC to another PC ?
Licenses can be shifted / transferred from one PC to another PC. Customers are required to just provide some details such as name, part number & serial number of the product, along with the new hard disk serial number of the PC to which, the license transfer is required to be made.
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